FAQs

Everyone deserves to experience live music and we’re constantly working on ways to improve the festival to create an accessible and inclusive environment. You can find all of our accessible info on the accessibility page here but if there is anything else at all that we can do to make your time easier at the festival, please let us know by getting in contact with us at accessibility@kicksentertainment.com.au

We’ll have official after parties in each city for you to kick on after the festival (at your own enjoyment). Keep an eye on our socials closer to the event date for the announcement!

Banned Items:

• Bags larger than 20cm x 30xm (A4 size)
• illegal substances
• Weapons of any kind
• Alcohol
• Drinks of any kind (unless required due to a pre-existing condition which is supported with medical evidence)
• Glass of any kind (including perfume bottles)
• Cans, aerosols and metal water bottles
• Vapes & E-Cigs with more than 110mL liquid
• Liquid and cream of any kind over 110mL (this includes sunscreen over 110mL)
• Make-up in glass containers (anything not in a glass container is OK)
• Prescription medication without the label showing your name that matches your ID (Please bring to the accessible & VIP lane on the day to be reviewed by qualified medical staff)
• Any loose or non prescription medication
• Video and audio recording and noise-making devices, including GoPros, selfie sticks & drones (other than mobile phones)
• Professional still cameras (small cameras ARE allowed, fits in your pocket? It’s OK!)
• Walkie Talkies
• Strictly no animals (with the exception of service or assistance animals, such as Guide Dogs)
• Doof sticks, totem poles & Umbrellas (please use a plastic poncho or a raincoat instead)
• Laser pens or pointers
• Skateboards and rollerblades, hover-boards, scooters, bicycles, and other personal motorized and non-motorized vehicles (Excluding mobility aids)
• Unauthorized solicitation or marketing materials (e.g., handbills, flyers, stickers)
• Promotional material of any kind including flags, banners, posters and signs
• Flares, Fireworks & Sparklers (or any other similar flammables)
• All unapproved unmanned aerial systems (UAS) or drones unless expressly authorized
• Any items determined as dangerous by Security,  Event Staff and Law enforcement 

Spilt Milk does not condone the use of drugs and we ask all our fans to abide by drug laws. Illicit substances are not welcome within the festival.

There are strictly no pass-outs during Spilt Milk, so please plan ahead. Once you’re in, you’re in! If you have any concerns about this policy please email us at accessibility@kicksentertainment.com.au to chat to our team about your requirements.

There’s a tonne of things to do, eat, see, use etc but we’ve listed the main facilities which will be available on the day below:
– Shade (lots of trees and the occasional ‘brella)
– Sunscreen (from first aid or the info tent)
– Bathrooms
– Free water stations

For hire/purchase:
– Bars (for dranks)
– Food (from the best food vendors in Australia)
– Cool stuff from market stalls
– Phone charging stations
– Cloak room

First aid tents will have most over-the-counter medication available such as Panadol, aspirin, antihistamines as well as sanitary items for you to access inside the event.

You can find their locations on the official Spilt Milk maps released closer to the event date.

Spilt Milk is strictly an 18+ event.

DO: bring your valid and current ID. 

DON’T: bring a photo, screenshot, photocopy or illustration (no matter how good).

Without valid and current ID, you’ll be left on the wrong side of the Spilt Milk fence. Physical IDs including a driver’s license, government-issued passport, or Australian government-issued proof of age card are good to go.

For more information on what forms of ID we can accept, please refer to the relevant legal guidelines for your state. See below:
Canberra
Gold Coast
Ballarat
Perth

Gold Coast, Ballarat and Perth lost property will be available at the info tent on the day! All uncollected items will be left on site the following day for pick up and then handed over to local police. Check socials closer to event day for specific lost property info.

If you need to bring in prescription medication to the festival, you’ll need to make sure its in its original packaging with the dispensary label matching the name on the ID of the ticket holder. Please bring your medication through the accessible lane on the day for the medical team to review. We advise only discussing your medication with the medical team. If you are talking to security or front entry staff, please ask them to direct you to the medical entry point.

If you have a pre-existing medical condition which you’d like us to know about, please contact our team at accessibility@kicksentertainment.com.au to discuss how best we can accommodate you.

You’ll be able to grab Spilt Milk and artist merch from the merch tent on the day as well as online before and after! Keep an eye on socials for the store link.

The set times & event map will be released closer to the event day! (pls don’t inbox me about them I’ll cry)

Smoking is allowed in designated areas. Please keep non-smokers in mind and don’t smoke anywhere outside of the designated areas indicated on the event map (released closer to event date).

Reminder: vapes and e-cigs that contain more than 110mL of liquid are not allowed inside Spilt Milk.

18+ Photo ID
Spilt Milk is an 18+ event. Please bring a valid photo ID.

Credit/Debit/Phone Wallet
We’re 100% cashless and 100% tap and go! So bring your cards and phone wallets because you won’t be able to spend any cash.

Plastic Water Bottle
Always stay hydrated! You can bring in your own plastic water bottle to fill up at the free water stations around site. Make sure it’s completely empty when you come through though.

Backpack or Bag
Bags must be no larger than 20cm x 30cm, which is around the size of an A4 piece of paper.

Food
You are allowed to bring food items in only if you have a medical condition that requires this – come through the accessibility entry lane on the day and let our team know! In this case, food will need to sealed prior to entering the event site. Otherwise there are a variety of food options that cater for most dietary requirements (vegan, dairy free, gluten free, vego etc). There will be something for every palate and you may just try something so good, you’ll go back for thirds.

Skincare & Makeup (under 110ml and in plastic)
Any liquids over 110ml or any glass will be disposed of at the front gate so if you need to bring in your pieces to protect or touch up your skin, make sure they are in small, plastic containers!

Small Still or Film Cameras (or just your fancy ass phone camera)
Small still or film cameras are totally fine, but any professional still cameras or video and audio recording devices – including GoPros and drones – aren’t allowed in.

Sanitary items
There’s been some confusion about this previously and we want to make it abundantly clear that tampons, pads and menstrual cups are all allowed into Spilt Milk. If you haven’t brought any in but end up needing some once you’re inside the event, our first aid partners will have free sanitary items available to you! You’re able to dispose of these inside the toilets on site.

Canberra
11AM-11PM on Saturday 25 November at Exhibition Park, Mitchell ACT 2911

Gold Coast
10:30AM-10:30PM on Sunday 26 November at Gold Coast Sports Precinct, Nerang Broadbeach Rd, Carrara QLD 4211

Ballarat
11AM-11PM on Saturday 2 December at Victoria Park, Newington VIC 3350

Perth
10:30AM-10:30PM on Sunday 3 December at Claremont Showgrounds, Claremont WA 6010

There will be a Triple J Unearthed x Spilt Milk competition coming closer to November so keep an eye out! You’ll be able to upload your music for the chance to land yourself a spot on the Spilt Milk stage.

If you’ve submitted an application for a bar / event staff role with Kicks, you’ll hear back if you’re successful in mid-November. Unfortunately, we aren’t taking on volunteers in 2023. 

Want to sell your delish food on the day? Please register your interest with Motti Smith at https://mottismith.safi.net.au/register/

Wanna hold a stall and sell your amazing goods? Please register your interest with Motti Smith at https://mottismith.safi.net.au/register/

Media accreditation will be given to approved members of the media who represent recognised media organisations. Freelance journalists and photographers will be considered for accreditation if working on behalf of a media organisation. Freelance applications will need to be referenced by editors/producers. Social media influencers will be considered on a case-by-case basis. You’ll need to complete the media accreditation form here spilt.me/media

Access-wise, media will generally have access to the pit at each performance stage for the first three songs of each artist. Some artists do not allow pit access to media. Strictly no flash photography and media must follow the direction of security and event staff at any given time otherwise your pass may be removed. There is absolutely no backstage or side of stage access. Access can change at any time and without notice.

If you hold a valid National Companion Card and purchase a General Admission ticket to Spilt Milk, you will receive a complimentary ticket for your companion or carer. Please reach out to accessibility@kicksentertainment.com.au after you have purchased your GA ticket or contact us via the form below include the following:

• A copy of your valid National Companion Card
• Your Spilt Milk location & ticket order number
• The email address you used to buy the ticket
• The full name of your companion

To print, or not to print. That is the question. Your phone is good to go, unless your screen is smashed to smithereens – then you should definitely bring a printed copy.

Download your ticket and save it to your phone wallet ahead of time to avoid any stress on the day.

Please contact Moshtix for any other ticket-related questions.

Spilt Milk will be using PayPal’s Pay in 4 payment plan through Moshthix this year!

1. After selecting your Spilt Milk tickets, Checkout with PayPal
2. Choose ‘PayPal Pay in 4’ and complete your purchase*
3. If approved, make the first payment at the time of purchase, and pay the rest in 3 payments – one every two weeks.

*Subject to approval, Terms and Conditions apply

Click here for more info or reach out to Paypal support here

*Terms & Conditions:

1 Offer is available to eligible PayPal account holders and availability may depend on merchant, transaction type and amount.

2 PayPal Pay in 4 allows you to pay for eligible purchases valued between AU$30 and $2,000 in 4 interest-free instalments.

3 Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after your first instalment.

4 There is no sign-up fee and repayments are made automatically from your PayPal account using the payment method you select.

5 You may repay the amount you owe in full at any time, without any fees or charges.

6 If an instalment amount is advertised, it is based on the advertised purchase price and may not include additional costs like shipping, insurance, currency conversion, etc.

7 When you apply, we may carry out a credit check and if you miss a repayment, it may impact your credit rating.

8 Please see terms and conditions for full details.

9 For more information about how PayPal handles your personal information please refer to our Privacy Statement.

10 To read the Target Market Determination for this product, see the Legal Hub.

Please find our Privacy Policy here.

Moshtix is the official and only ticketing outlet for Spilt Milk 2023! If you see Spilt Milk tickets being sold anywhere else, there is no way for us to validate them. We highly recommend creating a Moshtix account before tickets go on sale, so you can keep track of confirmations and save yourself time when buying tickets. It also makes it easier if you need to change names or re-send the ticket to yourself down the track!

You can purchase up to 10 tickets in the general sale, and up to 10 tickets in the pre-sale.
If all the tickets are listed under one name, you must arrive at the same time.

Need more info on tickets? We’ve got a full ticket guide here.

Moshtix is the official and only ticket outlet for Spilt Milk 2023! If you need to buy or sell a ticket after general release is sold out, you can do so through Moshtix’s Ticket Return!

Selling tickets through any third-party website, including Viagogo, Facebook, Gumtree, and eBay, goes against the Spilt Milk ticket T&Cs. By the same token, we recommend against buying tickets from the above third-party platforms as there’s no guarantee they’re a) legit tickets, or b) that the seller hasn’t resold one valid ticket to multiple people and there is no way for us to validate them.

Spilt Milk staff and security cannot accept illegitimate and invalid tickets.

Don’t stress! Tickets are being kept safe and sound at Moshtix HQ and will be sent out closer to the event date. You should have received your order confirmation to your email however. On presale and onsale day, reach out to the ticket gods via your Moshtix account and select ‘Help with this order’.

The name on your ticket must match the name on your ID or you’ll be denied entry. Shortened names (like Don instead of Donald) and small typos (like Smiht instead of Smith) will be accepted. Anything more drastic than that will require a change through your Moshtix account. 

There is a $20 fee to name change/reissue your tickets and you can do so through clicking Manage Order on your Moshtix account.

If you missed out on tickets or can no longer use yours for a sold out location… that’s sad… but it’s ok, you’ve got Ticket Return (available through your Moshtix account for sold out shows). For sellers:

1. Return allows you to upload your unwanted ticket back on to the Moshtix website, for them to sell to another customer. If the ticket is purchased, a new barcode will be generated, which invalidates the previous ticket. Moshtix will then process a refund to you for the base ticket cost (less resale, booking and service fees).

If you need to buy tickets, Ticket Return means you have a chance to buy a returned ticket via the main Moshtix ticketing page. Ticket availability is dependent on when other fans decide to sell back their unwanted tickets, so there’s no guarantee that you’ll strike gold here. Once a show is sold out, sign up for the waitlist for your best chance at returned tickets.

Still not 100% sure what’s going on? You can find Moshtix’s Ticket Return info page here

Ticket return is available once an event is sold out

Please find our Ticketing T&Cs here.

Accommodation gets snapped up fast for Spilt Milk! We’ve got accommodation guides for each city, available on the location pages.

We’re working closely with local transport authrorities and we will have detailed transport plans for getting to and from each event on the day available via our website and socials closer to the event date!

Need to know how to get to the home of Spilt Milk? We’ve made travel guides for getting to each city, available on the location pages.